The grapple product is heavily built and although not yet used, appears well made. On the other hand, Titan Attachments customer service is not good. I encountered a shipping problem which was Titan’s fault and the did nothing to correct it. Their internal communication between shipping and customer service seemed to be nonexistent. Also, although I told customer service exactly what my tractor and loader was, and they assured me the grapple hydraulics would fit, the grapples hydraulic couplers do not fit and Titan’s customer service refused to do anything about it. So now at my expense I have to purchase and install correct couplers on their product. Not happy.