First shipment had a damaged frame and one of the forks got lost in transit. They single wrap the frame in cardboard and expect it to withstand the shipping journey. Had to file a claim with FedEx for the lost fork, which they found a week later because the shipping label had been damaged. The forks are shipped by themselves and they just slap a shipping label on them, no protection or anything. Filed a claim with the shipping insurance company and they got me a new frame and forks within a few days. Same single layer cardboard, but this one miraculously was not beat up. Surprised Titan ships stuff with minimal to no packaging to protect the finish of the paint/powder coat. The quality of the items themselves is good, no issues. Giving 3 stars for quality product but terrible shipping management. The shipping insurance is well worth the extra small cost.