Product is as described but the contracted customer service team is horrible. The product came about a week late. FedEx was completely incompetent and horrible. The product was lost and I asked titan for a new one to be shipped. They called FedEx supposedly and told me the package was ready for pick up at a pick up site. 10 seconds after the call FedEx called (following up from a previous call) saying that the package was lost and whomever told me it was at the pick up site was wrong. I continuously had to deal with diff levels of FedEx until I got a local rep in the US. They sent someone to search the warehouse and the truck and ended up finding it. I spent a good half of a day minimum trying to fix the problem myself since FedEx and Titans customer service were useless.