Absolutely horrible customer service. This showed up in shredded boxes and in basically large clear garbage bags. It was left leaning against my garage door. Thankfully no damage. I tried it on my application (loading a golf cart in stock truck) and it does not work. I called on 9/6 and 9/15 to try and return. Was given the reason of not being able to return due to not being in original packaging and promised a call back. I did not receive a call back. I tried calling numerous times and the phone system would drop out. Sometimes once on the phone with a rep. Today It happened again and the rep called back. Now I can not return because it's a few days out of the return policy even though I called before. Now I have a useless pile of scrap leaning up against my garage wall. Very unprofessional company.