Since placing the first order, the experience with your company has been a nightmare. I ordered a ramp which I thought was a set of 2 and immediately cancelled that purchase and placed another order for the 2 ramps I needed. I was told that although I was calling 2 minutes after I placed the order, the cancellation could not be processed and a request had to be sent to the warehouse for review. The cancellation never was processed, once the order was shipped, I contacted the shipping company myself to tell them to reroute one of the orders and that happened. I called you guys back and was told that I would get a refund after 15 business days. During the conversation, I mentioned that waiting 3 weeks for a refund seemed outrageous and I was told that nothing could be done to speed up the process because the payment processing team is backlogged. I’m still waiting for the refund and at this point, I won’t buy anymore products or recommend this company to anyone.