Absolutely agree with the recent comments. Have been a loyal customer with TJC for many years and spent thousands of pounds. Recently made a considerable purchase on budget pay, put onto my credit card until I could see the item. The piece of jewellery was stunning, so decided to go ahead with the purchase. Called to arrange resize and advised a paid label would be sent, 1 week later no label! Called customer service who said that i should never have been told that & i had to pay for the return myself, this was just the start of the problem! 2 weeks ago they have taken the 2nd instalment from my debit card which is a considerable amount of money without authorisation to use this card. Therefore leaving me to source the payment from a family member to cover the cost taken from my bank. Called customer services spoke to a lovely lady who said they would rectify the error made on their part & charge the correct card & refund the wrong card. Still no refund up to now. Called today and got a very rude girl who was arrogant and advised that the previous girl didn't have the authority to do the refund. Advised that she got authority from supervisor & was asked to put it in writing by email. The rude girl today said that she couldn't answer for the girl last week & nothing has been done!!! Then stated that her supervisor would need to look into it, what again!!! And have to wait for a call back, what is the problem , just refund me the money into the right account & debit the correct one!,,Am absolutely furious with this company who obviously don't value their customers no matter how much you spend with the company. Their customer service is absolutely disgusting & their attitudes are the same. I used to recommend TJC to everyone, not anymore!! Please think twice before using this company as if anything is wrong you don't stand a chance. I unfortunately shall no longer be buying anything else from them. They need to take notice of their customers as not everyone can be wrong. Unfortunately they too have also lost my custom as no longer have any confidence in them sad to say.