DO NOT USE THIS COMPANY, wife signed up to new Tjc Plus, free unlimited next day deliveries. All lies and fraudulent misrepresentation. They still advertising free next day delivery, presenters still going on about it. Wife ordered 5 separate orders, None of them delivered within next day or even next couple of days, she rang up to complain and was told well it can take a few days for you to get it and various other stupid excuses. Tried telling her that some items are not included in next day, yet presenters selling said item say that if you pay for plus account you will get next day as long as ordered before 5pm!!! Am now contacting police as feel that their actions meet the threshold of fraud by misrepresentation. They are taking the monthly plus fee, but know they cannot/will not meet their obligations. Wife ordered ring yesterday,5th Jan, about 3pm, well before the 5pm cut off, got notification today that ring has been despatched and she will get it on 11th, by no stretch of the imagination is this next day. They also cannot say they didn't have it in stock as they have sent confirmation that item has been despatched. They are now trying to blame the couriers, Hermes, saying its them that are not meeting the deadlines. They are fraudulently taking monthly fee knowing that they will not or cannot meet the service levels you are paying for. TJC plus is one big scam. Customer service is a joke, tried multiple times to get answers and all are rude, aggressive and if they don't like the way the calls is going when you point out valid concerns they either put phone down or threaten you saying you are being rude or aggressive. Fob off saying will get manager to ring you NEVER DO!! Will also be going to ASA and OFCOM. QUALITY HAS DECLINED MASSIVELY, DO NOT USE!!!!!!!!!!!!