I bought two fax rugs by phone they came to me then I bought another by phone this was sent to my daughter when I did not request this. I telephoned they said someone would contact me they did not. I telephoned I was told it would be picked up yesterday it was not she stayed in all day. I telephoned again my daughter works for the nhs and would not be in all week I said she would leave it in a secure porch I was told she had to be in but try this. I have spent hundreds of money with you over the last nine years. I unhappy how I have been treated will think twice about buying again. this nearly happened before I was told it would not happen again I am really fed up trying to sort this out we are sheilding