SHOCKING CUSTOMER SERVICE please do not buy from them, I purchased a pendant which advert stated came with chain, pendant arrived but no chain, I can't tell you how many emails web chats and phone calls I have made, 2 weeks later they refuse to believe advert said pendant came with chain despite my providing screenshots of advert 3 times I have been promised a manager will call to no avail. This is clearly false advertising I have emailed managing director 3 days ago and really not surprised not to have even had acknowledgement, clearly shows tjc attitude to customers. My next step is trading standards maybe the can stop such bad practice