Bought what they claimed was a NYC diamond ring & we had a valuation done , we were shocked when the gemologist report found diamond wasn't 1ct both but 0.80 ct it wasn't G/H but I/J in fact the diamond wasn't as described overall .The assay mark wasn't a USA but in fact a tjcuk one that significantly devalued any future insurance replacement as it will only ever be a shopping channel value replacement. I am coming into my 3rd week since i first called to raise this issue .I sent urgent email to Sue Koo whoever she is ??? as requested , but she has never responded to my email i have had no call from anyone in management keen to resolve the issue .So make your own judgement !! I wouldn't buy from them again this company needs to be investigated seriously by OFCOM & ASA .buyer beware all that glitters won't be your pot of gold .