My latest experiences of the channel have gone down in my estimations across the board , I tend not to watch anymore n don’t but much anymore , on pitching n expensive diamond necklace 599.00, it had a broken clasp , contacted them for a returns slip to have it fixed as no more in stock , but got mucked about for two weeks so changed my mind n sent bk for a refund n made it quite clear on returns slip, completely ignored n sent it off to there in house jewellers, wen I followed up wiv a call wrn received bk I was told that it was to late it had be sent off n it wud be sent out to me n I cudnt change my mind Althou in the 30 days, wiv tag attached , even had the nerve to send me bk original returns slip that clearly stated refund changed my mind , very quick to take money from account , took money Althou I’d cancelled the £7.99 monthly thing n called up serveral times , just got ignored n took a lot of calls to demand my money bk, never offered n apology had to almost demand it n never got a voucher as by way of a gesture - nothing - so I’m not sure if I’ll be purchasing much next year … at all