Telephone ordering / enquiries:
the people I have spoken with have all been courteous; knowledgeable and helpful.
Webb ordering:
I am a technophobe but even I can do it.
Deliveries:
Delivery has been prompt and items have been well packaged.
Refunds:
Refunding has been prompt.
Enquiries:
Enquiries have been dealt with politely; efficiently and with good humour.