Whilst I am quite happy with the products I've received from TJC, their aftersales service can only be described as truly appalling. I ordered and paid for a number of items from them back in October, but two of the items were not included in the package. I telephoned the company on two occasions, over 2 weeks apart, and both times I had to hold on for approximately an hour before my call was answered. I was then told the same thing: my items were ready for despatch and the representative promised me she would prioritise them. Neither of the items ever arrived, but it took several more phone calls and TWO MONTHS before I received a refund. It would seem that TJC are quick enough to take their customers' money, but not in any hurry to refund it if your items are not available. An extremely poor and unsatisfactory service - hardly worthy of even one star.