Item purchased was very poorly packaged. This item was a gift. The presentation box was dirty and damaged with a puncture hole in it before it was packaged so the fault lies with TJC and not the post office. I have photos to show the poor packaging. The security tag on the item is so close to the fastening it's impossible to try on without damaging the tag. All in all a very poor experience with TJC and the 3rd poor experience I have had with this company. I won't be buying from them again. The item purchased was a Vincenza collection - Italian make - 9k yellow gold necklace. I will now need to return the item. Very disappointed again with this company 😒