Awful - Won 3 auctions, tried to pay and their system was down. Just spent 17 minutes on the phone trying to pay and the guy kept telling me different amounts to pay (all higher than I should be paying), he kept forgetting my ring sizes and put me on hold. When he went to put me on hold a third time, I said I needed to end the call. I had called to pay, I have no idea why he had to keep putting me on hold and not actually taking the card payment. I have paid for nothing and ended up with nothing - what a joke! One item was a ring for mothers day which mum won't be getting.