I ordered a ring from TJC November 23 One of the stones fell out in May 25. I contacted TJC and I was told to return it to them. TJC tried to charge me for a repair which I totally disagree with as according to the consumer rights act goods must "... Last a reasonable amount of time..." This ring did not, stones should be falling out of a ring that is worn occasionally and is well looked after. I rejected the repair offer as I was not told I would be charged for this (I disagree with the charge as the ring should have lasted and not required repair) I asked for the ring to be returned to me so I can arrange for a repair myself with a local jeweller that I trust and requested that my postage costs for sending the ring to TJC be refunded. The postage costs I paid were not refunded in full. The ring was returned to an address I no longer live at, 500 miles away on the other side of the country! My new address had been updated on my TJC account so there is no excuse for this. TJC said they were investigating this with their courier. I was offered a £5.00 voucher as compensation. This was insulting. I declined this and advised I definitely won't be ordering from TJC again once this matter is resolved. I was told that TJC would keep me up to date with their investigation with the courier in trying to find out where my ring was. After numerous emails sent by myself asking for an update resulting in numerous new ticket numbers being raised, I called this evening and had to explain the whole situation again verbally. I was told that although my new address was on their system and is the only one I can see on my online address book and despite the fact that TJC have sent recent items to my new address, apparently their system 'keeps' old addresses on their system and so my ring was sent by default to the address I was at when I placed the original order! Apparently it wasn't made clear that the ring should be sent to the new address. Why on earth was I expected to advise TJC to send the ring to my new address? I can't even see my old address on my TJC account, the only one there is my new and default address. The courier accepts no responsibility for the wrong address. As far as they're concerned they sent the ring to the address that TJC told them to. I am angry that TJC refused to repair my ring. I am angry that TJC did not refund me in full for the return postage I paid. I had to chase them up and have to wait another 6 working days for this. I am angry that TJC did not contact me to advise of the result of their 'investigation' with the courier, when I had been assured I would be kept up to date. Mistakes happen. It’s what companies do to rectify mistakes that’s important. In this case TJC has done absolutely nothing. Now I am out of pocket and have no ring. Caveat emptor.