Do NOT order from TomboyX. I have loved this company for a decade. Every pair of underwear I own is TomboyX. Recently I purchased a 3-pack with a 40% off promotion and received one random pair. When trying to resolve the situation, I faced a nightmare customer service experience that was left to only email or text. None of my responses were read and the entire experience with them took over 2 weeks (4 weeks in total from the time of my purchase). They responded that my 3-pack was no longer in stock and when I requested an alternative multiple times, they simply refunded me with a 20% discount so that I could repurchase my order at a higher cost after a hellish customer service experience. This is no longer the company I have purchased from for so many years. Just because there's minimal competition in this space does not mean we should have to accept abysmal customer service. I will never order from TOMBOYX again.
3 months ago
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