Kim
I bought these stylers for a Christmas gift for a family member, so I cannot comment much on the actual item other than to say the colour is gorgeous as is the heat resistant bag it comes with! A great combination, elegantly presented. .What I can comment on is the service, and here I have a positive and a negative experience. The positive::my order arrived very promptly, and all was packaged well. Most impressive indeed. The negative: exceptionally poor customer care. I tried to contact Toni&Guy prior to purchase ( was reduced to having to email- never an answer re phone: understandable given the lockdown situation) to ask an important question, but received no response at all. I took a chance and purchased said item as they were on offer, and wrote again - at least twice more. I DID receive a reply the last time I wrote but that was to let me know further info had to be sought and someone would get back to me. They didn’t. Given the price of the stylers and the relevance of my question, the lack of care and support in this area has, unfortunately, left its mark. For this reason and only this reason I would not be confident to repeat such an expensive purchase. I do not like to leave negative reviews and I am keenly aware of the challenges businesses are facing right now due to Covid related policies etc ( hence my support of them). However, this service was offered and operating, and to be left feeling that purchases are important for a company but that the actual customers really are not, isn’t pleasant. And for that reason, as the Dragons often say, ‘I’m out!’.
6 months ago
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TONI&GUY has a 4.47 average rating from 1,834 reviews

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