For some years I have purchased a voucher for my daughter in law at your Aylesbury shop. She lives in Andover and uses the voucher in your Andover shop. This year when attempting to purchase a voucher in Aylesbury I was told that it was no longer possible unless the recipient had an account with them, ( ie Aylesbury ) which she clearly does not. I telephoned your Andover shop and was told that the issuing of vouchers was changing and at that point they had no idea what effect the changes would have, and would I call back the following week. I did not, but did find that I could still order on line, neither of which your shops were aware of.