Terrible service from Tons of Tiles. We've ordered tiles and paid for Next Day delivery. Tiles haven't turned up for days so we have contacted customer services. Turned up tiles were out of stock and we'd have to wait for weeks for them to be delivered. I have cancelled the order as we needed them that way (this is why we've paid extra for Next Day delivery) and requested the money to be refunded. Here we are 12 days later and no refund has been received. I would not recommend this company to anyone, we were disappointed that there was no communication that tiles were out stock, we were just charged and it all went quiet. Then, of course, another disappointment that we haven't received the refund and we have to spend time trying to get it back. Awful experience.