As I can see from the previous comments this is what the guys do: If you don't have a credit card but just a debit card that more than half of the people these days do then you may not get the car or refund + terrible customer service. Rude and offensive. Buuh, like the worst that I have ever seen since I last visited Russia in the mid-90s. Terrible experience. Whoever was working there on 17th June. I hope you guys get at least someone who is not that rude after you have been left without the car and money already. Total rip-off. Get Avis or some other rental just next to them next time. Pay €20 more and get your car immediatelly.