Went to take an item back with my receipt said I could not return due to the rude assistant saying I had worn it I had the receipt still within the 30 day policy and tags attached very rude assistant said I was intimidated her by smiling at her because I thought it was so funny that I could not return an item with tags attached and receipt she said it looked like I had worn it called the store manager who stated the same thing to me so I called customer support on the back of the receipt said I needed to ask for there names went back in and both the assistant and manager said they would not give me their names so I will not be going back in this merry hill store in Dudley ever again I had never worn it only tried it on and then saying I cannot have a refund and them sarcastically pushes it back to me was a disgrace o hope they get repercussions for this disgusting customer service