Heath
Bought my daughter Adidas leggings from merry hill store before Christmas for a present and tried to return them as they had a mark on them. Still had the labels and tags on them and the receipt but it was over the 30 days refund policy but they said they would exchange for something else which was fine. Then the assistant showed them to a manager who said they couldn’t because they wouldn’t have sold them wit a mark on and they couldn’t resell them. They did this while the shop was quite full and was extremely embarrassing really in not so many words calling us liars. They told us to get in touch with customer services which we did. We had to send photos and eventually had to send the leggings for them to check and after 2 months have received an email saying that it’s not a manufacturing fault s o are returning the leggings to us. We spent almost £300 at thi store at Christmas. Will not happen again. Obviously they don’t need our custom because the high street shops are doin so well. Got a feeling this shop won’t survive much longer. Recommend you shop somewhere else.
4 years ago
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Topshop has a 3.4 average rating from 305 reviews
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