Very good service. Emails responded to within 24 hours-ish, but I reckon if this was improved to 4 hr SLA, you'd be laughing. The feedback form doesn't have any timeframe in between '12 hours' and 'over a week', random, maybe add something in to catch the info for the people who fall in between that huge timeframe. I find delivery to be very expensive. DPD charge approx £5.00 per box for next day business deliveries in the UK. Delivery should be free for a customer being quoted for 24'000 products.