Misdiagnosed a quite common and obvious issue (herniated disc) and did not give the right exercises. Although some exercises were right, the instructions on them were virtually non-existent. Luckily when I was assessed by a more competent physiotherapist, a proper recovery routine was established. Furthermore, when requesting the description of my diagnosis (to make a further assessment for other doctors easier, in another place) I got no reply to my email (for about a month). From the positives, the physio was friendly with good social skills. Footnote: I obviously cannot speak for all the professionals working for this company, however, this was my personal experience with Kati.