Unable to give 0 star. This is NOT a reputable business. Recently purchased black Birkinstock slippers. On opening the package the box was worn and on opening the box, to my disgust it was IMMIDATELY NOTICED that these were not new, they appeared to have been worn. They were immediately placed back into the box and returned via Royal Mail at my earliest convenience 3 days later for a refund. I have received an email from Tower today stating they are unable to accept the return because the slippers were worn! The slippers did not touch my floor as a matter of fact they were purchased for someone who wears a bigger size than I do. Tower has operated with dishonour and a notable lack of integrity. I am prepared to take this matter to Trading Standards and beyond if this is not rectified as a matter of urgency. My hard earned money will NOT be wasted on items which have not met the expectation of the contract!!! This is my 1st purchase and experience with Tower and certainly my Last!Be VERY AWARE of the operations of this company before purchasing in goodwill.