I am about to move house and I have a hereditary health condition plus an acquired health condition which affect my capacity to work full time currently. As a result I currently work part time only, self employed so that I can be flexible around my somewhat wonky body! Unfortunately, I have had some very upsetting experiences in the past working with estate agents, in my opinion as a result, at all stages of the rental process, despite never having missed a rent payment in my life and being a very responsible tenant. I suspect this is because of the stigma against disabled people and those who need financial support from the government for any reason. I give this context to you to contrast how differently my experience with Sophie from Town & City has been to other estate agents. Sophie treated me wonderfully, like a person! Not only do I think she has great customer service skills but it seems to come from a very genuine and authentic place. Highly recommend working with this lovely estate agent if you need to move house.