(1) Despite website saying that orders can be delivered in a "short " time, we waited over 10 days before any sign of a delivery was forthcoming. (2) Eventually given a delivery date and told to wait in all day. They could not give us a delivery time, either morning or afternoon and didn't seem to know who was even going to delivery it. No such delivery came. No courtesty of an email or telephone call to explain reason for non delivery. No-one around at the weekend. We have never had any replies to our emails requesting further clarification of delivery dates. When we eventually got through to someone, we were always promised a call back with an up date. These invariably came approximately 3-7 days later. Eventually got delivery only to find a part missing. Again further waiting while someone would "call us back" Again told to wait for delivery which never arrived. Eventually item arrived next day but was broken - so managed to find the delivery firm Ideal bathrooms, who seemed to be more on the ball and dealt with this matter promptly and efficiently, something that TradeTaps seem to be missing. We were even gave us a delivery slot by Ideal Bathrooms and they also confirmed who would be delivering to us. We would never used Trade Taps again and not recommend Trade Taps to any future clients or anyone for that matter.