I am very unhappy with customer service of Trade Taps. As soon as the delivery was made, I telephoned to say the Riser Kit was unsuitable, but I had to leave a message. This was on Friday, and so far I haven't heard from them. I also emailed and still haven't had a response. Before I placed my order, I phoned Trade Taps as my plumber definitely wanted a kit with sticky pad fixers. I waited for a call back, and was told this kit came with sticky pads. I then placed an online order. This particular kit only came with ONE sticky pad, and was not what was required. I would not recommend them as a reliable company to deal with.