The order was placed the 25th of July. Today is the 30th of August and after extensive chasing and many promises of a speedy delivery date I am told today we might have a delivery on the 8th of September. The apologies no real explanation simply just not their problem. Part of the order was however delivered. The two items still due however had caused us so much headache I wish we never used this company. Extremely poor communication from the sales representatives with no unprompted update. When what they promised don't occur and I phone them they simply blame the courier, supplier and everyone else. Then announce further delays to the delivery. Last week one of the two items finally became available for delivery. Even though a guaranteed delivery date was given (second time this happens) for the next week Tuesday the delivery simply did not happen. I have to pay someone to be at my address for the entire day as with all deliveries they can't tell you what time this will happen. All of this needs to be arranged in advance so when they do not fulfil their commitment it needs to be rearranged. When I phoned them today to find out why the order has not been fulfilled I was told it might happen today... As if everyone is sitting at home all week just to receive a delivery at any day they decide to make a delivery. No apology and no follow up from Trade Taps. I am currently abroad and now have to hastily call people in the UK to find someone who will be willing to go to my home to receive the delivery which they this time might actually deliver. And by the way I am told the second item will now only be available for delivery on the 8th of September, maybe. Every time I spoke to Ray and Amy (Sales reps) I asked them to send me an email or call me when they have an update on the delivery or the status of the order they promised to IMMEDIATELY follow up. During all this time (6weeks) I am yet to receive a follow up call or email with an update they promised. CONCLUSION: NEVER EVER USE THIS COMPANY. They are simply a not the middle man in the chain. They have no controle over the stock or the supply chain. Hence why what ever they promised you will always be a maybe. They do not see the live stock coming in or out and even when they claim to arrange delivery it is via the real supplier meaning they only make a request for delivery which is subject to the suppliers own process. That is why when they arrange a delivery it might or might not happen on the day they promised it will. Although this is not under their control any reasonable person would expect they will follow up their own request for stock or delivery with the real supplier and at least give their customers feedback. However instead they are waiting for you to call them to know action is required. I suspect their is no communication between the suppliers and TRADE TAPS. What an absolute nightmare experience.