The presenter was very welcoming, and straightaway made everyone feel at ease. Time-keeping was slightly unbalanced in that a lot of time seemed to go on less structured discussion in the morning, and not so much on practical training (chest compressions) in the afternoon. In the morning the trainer had perhaps unwisely suggested that the day should finish about 3 pm - in fact it went on an hour past that time, which made for some restlessness in those final minutes.