I want to complain about the blatant robbery that Travelstart is committing.
I booked on Black Friday and have paid over R21 000 through 3 payflex instalments ,with 1 more instalment of R7000 due 10/01 and a further R17 000 for my first booking change.
Now again due to VISA processing delays I have to postpone my trip till the next school holidays.
I received a change quote requesting payment of R8767.
To say that R54 000 for a return trip Durban to Christchurch in April ie.booking 4 months in advance is daylight robbery is an understatement!
I now want to cancel my entire booking and will seek legal advice on the way forward.The penalty will be R9186(gasp!) and can take 6-12 weeks to finalize.
I thank them for disappointing a South African who was willing to support this CPT based company.
I will be taking up this matter with all relevant authorities etc. so be WARNED all potential passengers from ever engaging with this organization in future
4 months ago
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