As others have expressed, I was a little cautious on the first approach from Caroline Cooper from Treethorpe, as it came out of the blue, concerning the death of a relative of whom I was previously unaware. However, throughout the process, Caroline struck the right balance between formality, compassion and expediency. I was kept informed of progress, with all communication timely and friendly. Thank you so much, Caroline; I would not hesitate to recommend you and Treethorpe to anyone who may have need of the services you offer.