Ordered next day delivery and my package didn't arrive for 5 days. I complained in my (pretty long) email and received a short response to tell me that they were over run with black Friday orders and I would receive it today. I then got a seemingly automated email to say it had only been dispatched that day! I wasn't even offered my money back for false next day delivery. Oh and when the shoes came they were fine but the box was totally battered and out of shape - my partner will probably think I got these pricey shoes off ebay or something. All in all disappointing.