Firts time buyer off the website and unfortunately, I can't really say it's been a pleasure. I ordered well before the 3pm mark for next day delivery only to have to wait TWO days for my vivienne westwood clutch (which I needed for an event I had to attend). I gave the customer services a call the day I was expected my order to ask what was going on only to be told there's been a back log and the deliveries were slightly delayed! Why pay for next day delivery if you can't promise it?! By the way, just to make it better I got a pound off my order for the delay, helpful....not. When my clutch finally arrived there were marks on the front and back! If I didn't need it for a special event and they weren't all sold out rest assured I would be sending it back!! If you're going to order from here be prepared to be disappointed!