Loved my ring, great quality, but I ordered the wrong size. I called after hours and left a message. To my surprise, I received a call back within 10 minutes and had one of the best service experiences in my life. James asked me to take a photo of my finger with the ring sizer on it that came in my package. While on the phone he could see the size I needed so I didn't make another mistake. He then emailed me a return mailing sticker so I could return the ring and ordered a new ring to be shipped immediately - all in one simple phone call. I would highly recommend James and Tribal Hollywood for any jewelry purchase. Thank you.