I tried to book a room, online, for a treat for my partner who is attending a concert. The online system failed to complete properly, so I had to telephone the company. They clearly had all my data and details of the booking I had attempted to make, yet insisted on spending 10 minutes asking stupid questions, including who & why I was trying to book a room for - not that it's any of their business. Having given them all the answers they required, I was informed the booking was not confirmed until the 'supplier' (hotel) confirmed it to me. What's the point of using trivago if you have to wait for the hotel? A short time later I received an email indicating I had to telephone again to answer more questions. I'd already been on the system & the phone for half an hour over a £120 booking, so I wasn't impressed. It took 3 calls before I got through & had to wait for some jerk in 'security', who proceeded to give me a load more bull. I'm afraid I can't be bothered with these jumped-up idiots, I had given them every detail I could or would & the operative was being all high & mighty so I told him to cancel the whole thing. I wouldn't recommend using these jokers unless you have half a day to waste trying to spend £120.