I recently did the "Patagonia Discovered" tour. While the scenery and the people in the group were amazing, Tucan was a big disappointment. Lack of maintenance of their vehicle led to a breakdown, meaning we missed out on seeing key sights and having to take public transport for the remainder of the trip. This was compounded by missed lunches and hotel mix-ups. To top this off, when the group complained to Tucan at the conclusion of the trip, there was no apology but just a list of defensive excuses. Patagonia was beautiful, go see it, but do it with another tour company.