We had a very terrible experience on our Trans Siberian Trip. The organisation of our tour leader was thoroughly lacking and Tucan did not provide her with the necessary support or prior training as it was her first time taking the tour as a leader. If they provided her with a bit more support this would have helped. Also, one of our tour members passed away in front of our eyes at the St Petersburg train station which was an extremely traumatic experience for all thiose involved. We never received any sort of counselling or help required to endure such a horrendous experience. Overall we ourselves as the tour group made it an enjoyable experience and one we'd never forget however I as a traveller would have preferred to have organised the entire trip myself.