We did the Thailand-Laos-Burma trip. Thailand / Laos was great, Sarah (Tucan Leader) was very competent, but the Burma trip was outsourced to another company ?Kiri?, which we were not made aware of. We understood it was one trip with Tucan. There were a lot of hand-off problems ... like we were told (in Thailand) to proceed to the airport in Yangon and someone would meet us there with a Tucan sign. No one knew the hotel name just go thru customs and someone will be there. No one showed up. Here we are at the Yangon Airport , no one to meet us, don't know where to go. Tried to call the in-case-of-a-problem phone number and whoever answered had no idea who we were, or who Tucan was. Finally got thru to the S/E Asia Tucan person and things got straightened out. In the end everyone was very apologetic, but this is the reason you pay for these group tour thingys ... to look after the logistics. Otherwise the trip was great. Local Burma Leader (Moe) was fantastic. Couldn't do enough.