I ordered an item for click and collect. The wrong item was sent. Even though it was not my mistake, it seems it is my responsibility to sort it out. Apparently they don’t replace clothing items, even if it is their error. I have to return the item myself, wait up to 30 days for a refund and then re-order. No discount or compensation was offered for the inconvenience. It seems that Tu are unprepared to own up to or accept their own mistakes. They also seem to be behaving as if they are the only online clothes retailer - well they’re not and I’m sure there are plenty out there who offer a decent customer service, which is where I will go in future