Went to Innaloo & Karrinyup stores on consecutive days & had rude service on both occasions. I bought a stack of storage crates, with a view to purchase more if they worked. I found one was collapsing easily & didn't seem to be clicking strongly into place like the others I bought so I went went this morning to Karrinyup to exchange it & ended up requesting a refund rather than exchange as the staff member was so rude, questioning that it was supposed to collapse (as I already know) not understanding that it was a problem for it to collapse so easily with a light touch if used for toy storage if kids are picking it up & it collapses when they are carrying it around. I actually like the crates but I won't be returning to Typo again & will try another brand version instead.