Ordered and paid for two tyres to be fitted the next morning. Paid extra for AM fitting. Got a phone call at 9am to be told they hadn’t received my payment and the order had not gone through. Payment had been made their system hadn’t processed the order. Needed tyres for MOT this afternoon. Trying to get a callback from a manager and I have more hope of finding Lord Lucan. Customer service advisor Harry refused to put me through to anyone just read the script of “you will get a callback” then cancelled my order and hung up on me.
Great service from a company that used to be good. Halfords you are a joke!
3 years ago
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