Awful service both times. I make arrangements to work from home or in the second case, take a day off. 1st order the chap rang once, not sure why as i was at home but he never called back and never showed. I chased and eventually he showed up at 5pm. I booked an AM 2 hours slot. Second order ( figured i'd give them another chance) , booked a day off and around midday got a call to say van broken down and cant attend. I was advised a manager would call, which they did not. I called up and cancelled and paid for another service. Then the chap shows up at 5:30 totally oblivious that i had cancelled. just take your car to a garage, much less hassle