Unacceptable experience, unreasonable and rude conduct. Needed tyres fitted on 2 cars (2 of each). Called to check they could do the same time before ordering - said yes. Asked about 2 hours option (£4.99) and told that if I paid for one 2 hour option then they would co-ordinate the other at the same time. When called after order, this was confirmed. On the day of fitting got 2 different times and when I rang customer services I had the rudest, most unhelpful and arrogant customer service operator I've met in 20 years who told me tough - two orders two times - offered to play the tape of the original conversation to them - response - nothing we can do about it - so now have to wait in for 6 hours even though I paid for a two hour slot....so as self employed now very costly! Will use blackcircles in future, knew I should have stayed with a more professional outfit.