My car was booked in and I was given a 4 hour window. 2 hours into that window I got a call to sat the Engineer was sick and that it there was no other cars in the area and to re-book. I work for myself and had to take a non-paid day at home to get this done. I appreciate that's my choice of work life-style and they did give me a small refund for the value check cost. I re-booked. Was given a 2 hour window for between 8-10am. 20. mins after 8am I got a phone call to say their van had broken down and that was not another car in my area and that I would have re-book again! I asked to speak to someone more superior as although the chap I spoke was apologetic there wasn't any more senior to talk to and my situation was not a priority! These people are recommended by Halfords and are nationwide so my question is how many vans do they have? What is a priority? And why was there no-one more senior to talk to. Why only 1 van to cover one area? Why do they not maintain their vehicles weekly? I would not recommend these people and I suggest Halfords also consider using how they use for this service. For me Halfords reputation is being damaged.