I ordered windscreen wiper blade replacements, arranged a date/time and paid. I also ordered a pair of tyres for another car, to be fitted at the same appointment. On the fitting day I received an email confirming both of the fitting times and a voicemail. I tried to ring and spoke to someone at the 3rd attempt: thecfirst two were aborted because nobody can hang on waiting for ever. "They don't have the wiper blades", no alternative suggested, no interest in trying to find one, wouldn't even attempt it, just, "I can do a refund", as if that put the matter right. I doubt if I have ever spoken to anyone less interested in resolving a problem. They just walked away from their responsibility, the contract, with a begrudging, "Sorry mate,".