Unfortunately my disabled fiance did not get to complete his driving experience because the hand controls used are only temporary. He did not feel safe driving at all when the accelerator stuck and he was unable to use the brake so he asked the instructor to take over driving. Although I had telephoned and emailed Udrive to confirm his requirements before and during the booking process, on the day they were not even aware of his needs. As an experience for disabled drivers and my fiancee in particular, I have rated this 'very poor'. However, the duty manager couldn't have been more helpful and arranged a full refund straight away and offered a passenger ride as compensation. As a birthday present it was a big disappointment, but the staff at the venue did everything they could to help, which we truly appreciate.