Purchased a Britax Romer SHR II baby car seat over 3 weeks ago. Delivery has never happened despite my waiting for three days - their courier (Parcel force) has insisted on failed delivery attempts, I insist they have not made any attempts. Spent hours on the phone to customer services - no solution or compensation provided! Customer service was unable to get any answer from their delivery partner. So now I'm stuck with a baby who will arrive at any moment, no car seat and therefore no way to get baby home. Would suggest choosing a more reliable online shop.
5 years ago
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