I wish I’d addressed our problem earlier. Our underfloor heating mat stopped working before Christmas but I couldn’t bear the thought of taking our floor up to get it repaired. When I did, eventually, contact UFH Services I was met with a very professional, friendly and approachable team. I was assured that they would repair the mat, with minimal disruption to the floor. The appointment was booked within two weeks and, on the day, I was informed of an exact time, an hour before the engineer was due. This was perfect as I wasn’t left waiting around all morning. The engineer was very professional and reassuring that it would be repaired. We have amtico flooring and he didn’t even remove the full piece. He loosened the piece and folded it up to reveal the fault. This meant we could replace the existing flooring. Unfortunately we didn’t have any viable floor adhesive available, if we had he would have relaid the flooring for us, even though we were aware that this would be our responsibility. What a relief that the job didn’t involve any major disruption. Thank You